Employee Movement Monitoring Tools & Analysis Solutions

Employee Intelligence Perfecting your customer service

Our employee intelligence technology is a real-time staff path and location monitoring tool that gives businesses insight into the physical location, dwell time and path of their personnel.

Understanding the behaviour of your staff – especially when coupled with people counting and visitor behaviour analysis – gives business owners, management and marketers an additional layer of key information. This includes how staff are performing, opportunities for employee development or training, resource allocation and clarification of tasks and roles.

Implementing positive evidence-based change will improve and personalise your customer-experience and boost employee morale due to role clarification and being rewarded for positive contributions to the business.

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Features & Benefits

Current location and path of employees

Understand where your employees are located in comparison to customers. Use this information to determine whether greater staff direction is required, additional training or additional resources.

Improve staff scheduling and recruitment

Identify whether additional resources are required based and be very targeted in your recruitment needs based on solid-evidence.

Provide legendary customer service

Customers demand exceptional service, and detest the need to have to try and locate a staff member when they need assistance.

Give staff the information they need

Employees can’t always see every single corner of a location or store. Our technology will help them to be made instantly aware of where customers are.

Boost your profits

Customers who receive excellent service are more likely to spend more, return to your store or location and spread positive word of mouth.

Get ahead of your competitors

Implementing employee intell technology will give you a strategic advantage over competitors who neglect to appreciate the importance of monitoring staff and giving them the information they need to provide superior customer service.

Boost your brand

Customers are smart. They will know you are serious about pleasing them and that you care about how they feel about your brand and what they experience when they interact with your staff.

Reward star performers

Identify your ‘star’ staff or stores, and reward them accordingly.

Tell me more

“Customer service is not a department, it’s everyone’s job ”

Anonymous
“Efficiency is doing things right; effectiveness is doing the right things ”

Peter Drucker
“The goal as a company is to have customer service that is not just the best but legendary ”

Sam Walton