Staff productivity, employee optimisation
Customer service is a key differentiator in any service-driven business. This is particularly the case in retail and hospitality industries. Employees give your brand a face and a voice. The quality of service a visitor receives from your staff directly impacts sales, loyalty and how they will view your brand.
TCS BI gives businesses and organisations tools to be able to identify staff trends and room for improvement by monitoring and analysing staff movement and behaviour. Our retail counters and visitor management technology provides management and marketing teams with information on the location of staff, their path and dwell times. This can then be compared to their people counting and visitor behaviour data and analytics on where your customers tend to dwell, or popular areas.
Human Resource and Operations Management will be able to identify optimal staff-to-customer ratios, forecast and schedule rosters, plan recruitment cycles, identify professional development needs and even set-up automated alerts when customers are lingering in a particular area that your employee may not be aware of – allowing them to go and assist the customer with any questions they may have.
“The goal as a company is to have customer service that is not just the best but legendary ”
“Efficiency is doing things right; effectiveness is doing the right things ”
“Customer service is not a department, it’s everyone’s job ”
Contact us for a commitment-free discussion of your needs.